Venterprise MSP – SMS Privacy Policy

1. Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number
• Your name or company name (if provided)
• Consent records (time, date, and method of opt-in)
• Message history and preferences

We do not collect sensitive personal data through SMS messages.

2. How We Use Your Information

We use your information only to send you SMS communications related to:

• Support ticket updates (created, modified, or resolved)
• Account notices (e.g., invoices, billing reminders)
• Service alerts (e.g., internet outage notifications, maintenance updates)
• Scheduling reminders (e.g., meetings or calls)
• Marketing or promotional offers (only if you have separately consented)

3. Message Frequency

Message frequency may vary depending on your activity and preferences. Typical examples include:

• Ticket updates: As needed based on ticket activity
• Invoices: Monthly or when invoices are issued
• Alerts: Only when service impacts occur
• Meeting reminders: When scheduled

4. Opt-Out and Help

You may opt out at any time by replying STOP to any SMS message. You will no longer receive SMS communications from us.

For assistance, reply HELP to any SMS message or contact us directly at:

• Email: [email protected]
• Phone: (850) 600-2278 opt 1

5. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. We are not responsible for charges billed by your carrier.

6. Data Sharing

We do not sell, rent, or share your mobile information with third parties for marketing purposes. Your information is only used internally or with trusted service providers who help us deliver SMS messages (e.g., carriers, gateway providers).

7. Data Security

We take reasonable measures to protect your information, including encryption and access controls. However, SMS is not a fully secure communication channel. Please do not send sensitive or confidential information via SMS.

8. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

If you have questions about this policy or our SMS practices, please contact us at: